Telecoms Team Members

I have worked in the telecoms team for 10 years, starting as Trading Support for landlines. The knowledge and experience I have gained over the last 10 years from colleagues and training has allowed me to progress to Retentions Manager, a role that includes problem solving, analysis and administration to provide our Members with the service, support and advice they expect.

With a background in procurement and customer service I have worked at AF since 2006. In that time the telecoms department has developed a great deal, for example when I started my AF journey we managed a few hundred ‘voice only’ mobile connections, whereas now we look after over 18,000 connections using over 25,000GB of data per month. My greatest satisfaction is finding savings for Members – helping businesses spend less on their running costs is rewarding, especially when it can make a big difference to their survival. When I look back over my time at AF I think more about the relationships I have developed with members than I do about the business that has been done – I am now seeing the second and even third generation of farmers coming through on some accounts, I may have even sold their parents their first mobile phone contract – I’m getting that old!

I’ve been in Telecoms for 20 years, the last 7 with AF. It’s a fast-evolving industry so you are always discovering new developments and solutions. I enjoy discussing the requirements of our members and provide excellent service and advice to our members. It’s a busy and varied  role and I work with a great team both in my department and the company as a whole.